OŽIV Terms of Service

Effective from: 23 October 2026

1. Introduction

OŽIV (https://oziv.app) is a web app that uses artificial intelligence (AI) to turn an uploaded photo into a short video or an edited photo. These terms govern the relationship between the operator and the user. By using the service and buying credits, you agree to them.

The service may only be used by people older than 18.

2. Operator

• Operator: the operator of the OŽIV app
• Email: cagobellostudio@gmail.com
• The operator is not registered as a VAT payer.
• Supervisory authority: Slovak Trade Inspection (Slovenská obchodná inšpekcia), Bajkalská 21/A, 827 99 Bratislava, www.soi.sk

3. Credits and payments

• Generations are paid for with credits. 1 credit = €0.01.
• You buy credits in advance in packs:

• Prices are final. The operator is not a VAT payer, so no VAT is charged.
• Payments are processed by Stripe (card and other methods Stripe offers). The operator never sees or stores your card details.
• The contract is concluded when you pay for a pack. Credits are added to your account right after a successful payment. You will receive a confirmation by email.
• Regular credits equal exactly the amount you paid, can be used on all models and never expire.
• The price in credits of individual AI models (Wan 3.0, Kling 3.0, Seedance 2.5, Genjutsu Light, Grok Imagine, Qwen Image 3 and others) may change, for example when the model provider changes its prices. You will always see the current price before you start a generation. A change does not affect a generation that is already running.
• Credits are not money. They cannot be exchanged for money, transferred to another account or refunded, except where the law requires it.

4. Bonus credits

• While a promotion runs, every pack comes with extra bonus credits. The amount is shown next to the pack before you buy (in the current promotion +25% to +40%, see the table in section 3).
• Bonus credits can be used only for the models marked as discounted at the time of purchase (in the current promotion Wan 3.0 only). They cannot be used for other models.
• They are valid until the promotion ends, in the current promotion until 31 October 2026 (23:59 Bratislava time). After that they expire without compensation.
• When you generate with a discounted model, bonus credits are used first, before regular credits.
• Bonus credits are not refundable and cannot be exchanged for money. If a generation paid with bonus credits fails while the bonus is still valid, we return them to you as bonus credits.
• The operator may cancel a bonus obtained through abuse, for example by creating multiple accounts.

5. Credit refunds

• We refund credits only when a generation fails, meaning no video or photo is created (e.g. an AI model error, an outage, or the provider rejecting the request). The refund happens automatically. If it doesn't, email us at cagobellostudio@gmail.com.
• We do not refund successful generations, even if you don't like the result. AI results are always somewhat unpredictable (see section 8).

6. Right of withdrawal (digital content)

• Credits are digital content not supplied on a tangible medium. Under Slovak Act No. 108/2024 Coll. on consumer protection, a consumer normally has the right to withdraw from the contract within 14 days.
• However, we add the credits to your account immediately after payment. Before paying, you therefore expressly request immediate delivery and confirm that you thereby lose your right of withdrawal. We confirm this consent in the order confirmation email.
• If you did not give this consent, or the operator did not confirm it to you, you may withdraw within 14 days of purchase by emailing cagobellostudio@gmail.com. We will refund you within 14 days using the same payment method.

7. Responsibility for content

• Only upload photos you have the rights to. If other people appear in a photo, you must have their consent. For children, you need the consent of a parent or legal guardian.
• You may not upload or create illegal content, sexual content involving minors, nudity without the consent of the person shown, content that insults, harasses or spreads hatred, content that infringes copyright, or misleading "deepfakes" of real people.
• You are responsible for the content you upload and for how you use the results. If you publish a result that someone could mistake for reality, state that it was made with AI.
• AI model providers may reject a request or block a result. The operator may remove content and, in case of serious or repeated violations, block the account. Unused credits are then forfeited unless the law provides otherwise.
• You keep all rights to your photos. You grant the operator only the permission needed to process them and provide the service. You may use the results for personal and other purposes to the extent allowed by law and by the AI model providers' terms.

8. AI results without guarantee

• Videos and photos are created by AI. The result may differ from what you expect and may contain errors, distortions or inaccuracies. We do not guarantee any particular quality, appearance or fitness for a specific purpose.
• The service depends on third parties (Higgsfield, xAI, Vercel, Stripe). We do not guarantee uninterrupted availability or the availability of a specific model. Models may be added or removed.
• The operator is not liable for indirect damage or lost profits. This limitation does not apply where the law does not allow it (e.g. damage caused intentionally or through gross negligence).

9. Complaints

• If something doesn't work (e.g. credits weren't added, or weren't refunded after a failure), email cagobellostudio@gmail.com. Include your account email, the date and a description of the problem.
• We will handle your complaint without undue delay, within 30 days at the latest, and let you know the outcome by email.
• Not liking the result of a successful generation is not grounds for a complaint (see sections 5 and 8).
• If you are not satisfied with how your complaint was handled, you may turn to an alternative dispute resolution body under Slovak Act No. 391/2015 Coll., e.g. the Slovak Trade Inspection (www.soi.sk), or another authorized body listed by the Ministry of Economy of the Slovak Republic.

10. Final provisions

• These terms are governed by the law of the Slovak Republic, in particular the Civil Code and Act No. 108/2024 Coll. on consumer protection. A consumer does not lose the protection given by the law of the country where they habitually reside.
• We process personal data according to our Privacy Policy.
• We may change these terms. We will announce changes in advance in the app or by email. Credits already purchased are governed by the terms valid at the time of purchase, except for model prices (section 3).
• If any provision is invalid, the remaining provisions stay in force.
• Contact: cagobellostudio@gmail.com